SHIPPING
Holiday Shipping Deadlines
To ensure you receive your order before Christmas, please place it by 12 PM on the dates listed below. We will continue to process orders until December 23rd; however, we cannot guarantee delivery before Christmas for orders placed after these dates:
Denmark (GLS): December 19
Europe (GLS) – December 17*
Europe (GLS) – December 12**
Rest of the world (UPS): December 15
Orders placed after these dates may still arrive in time, but we cannot guarantee pre-Christmas delivery. We will do our best to dispatch all orders as quickly as possible during the holiday period.
*Includes: Belgium, Estonia, France, Netherlands, Latvia, Lithuania, Luxembourg, Poland, Switzerland, Sweden, Czech Republic, Germany, Austria
**Includes: Finland, Ireland, Italy, Croatia, Northern Ireland, Norway, Romania, Slovenia, Spain, United Kingdom, Hungary, Bulgaria, Greece, Portugal
Shipping within Denmark & the EU
We offer free GLS shipping within Denmark on orders above 795 DKK*
For all other orders within Denmark and the European Union, shipping costs are calculated at checkout based on the size, weight, and destination of your order.
VAT is included at checkout and applied according to your local rate. No additional duties or customs fees will be charged upon delivery.
*Please note: Oversized or specialty items may incur an additional shipping fee after purchase. If this applies, we’ll contact you directly. Excludes orders with special discounts.
Shipping outside the EU
We offer worldwide shipping to most countries outside the EU. If you're unable to check out due to shipping limitations, please contact us to confirm availability.
Shipping costs are calculated at checkout based on the destination and the size and weight of your order*
For orders outside the EU, we ship on a Delivery Duty Unpaid (DDU) basis. This means RAASTED does not charge VAT, duties, or taxes at checkout — you’ll need to pay any customs fees directly to your local authorities before your order is delivered.
Customs fees vary by country, so we recommend checking with your local customs office. If you choose not to pay these fees, your order will be cancelled, and any related shipping or customs costs will be deducted from your refund.
*Please note: Oversized or specialty items may incur an additional shipping fee after purchase. If this applies, we’ll contact you directly.
Handling Time & Delivery
All orders are processed within 1–4 business days (excluding weekends and public holidays). This refers to RAASTED's handling time only and does not include courier delivery time.
Once shipped, you’ll receive a confirmation email with tracking details.
A signature is required upon delivery. If your order is returned due to failed delivery, the original shipping charges are non-refundable, and any return shipping fees will be deducted from your refund.
Please allow extra time for international orders to clear customs.
RAASTED is not responsible for customs delays, import charges, or lost parcels.
LOCAL PICKUP
We offer free local pickup for customers in Denmark. Simply select “Local Pickup” at checkout.
You’ll receive an email notification once your order is ready for collection.
Pickup hours
Monday–Friday: 11.00–17.30
Saturday: 10.00–16.00
Pickup location
RAASTED
Badstuegade 1E
8000 Aarhus C
Denmark
RETURNS AND REFUNDS
Holiday Return Extension
Online orders purchased during the holiday season may be returned until January 12. Refunds are issued to the original payment method. Shipping fees are not refunded.
After January 10, all standard return terms apply.
Returns
You may return online purchases within 14 days of delivery, provided items are unused, unwashed, and in original condition with all tags and packaging.
Non-returnable items:
Underwear, made-to-order items, food, specialty products, and gift cards.
Customers are responsible for return shipping costs. We recommend using a tracked and insured service.
Return labels are available for Danish orders only — create one here.
We do not cover customs or return shipping fees and are not responsible for lost return parcels.
For returns outside the EU, please clearly mark the parcel as "Return of Goods" and label it visibly as RETURN on the outside. On all customs documentation, indicate that RAASTED is a business receiver. This is important to avoid unnecessary customs fees, which we do not cover. If such fees are incurred, they will be deducted from your refund.
Include your order confirmation or order number in the package.
Return Address
RAASTED
Badstuegade 1E
8000 Aarhus C
Denmark
Please do not use parcel shops for returns. We are unable to collect packages from these locations, and they will be returned to you at your own expense.
We recommend using the same courier that delivered your order, especially as some carriers deliver before our business hours.
In-Store Returns
Online orders can be returned in-store, provided they meet all return conditions listed above.
Refunds
Once we receive and inspect your return, refunds are usually processed within 7 days.
Refunds are issued to the original payment method. Please note that the original shipping cost or any added fees will not be refunded. Your bank may take additional time to reflect the transaction.
All sales are final after 14 days of delivery. RAASTED reserves the right to reject returns that do not comply with our return policy.
UNCOLLECTED PACKAGES
If you refuse delivery or fail to collect your package, we reserve the right to charge a fee for any return-related expenses incurred.
EXCHANGES
Exchanges are currently not available. If you’d like a different size or item, please return your order and place a new one separately.
CLAIMS
Claims for damage, delay, or missing items in transit must be reported immediately or no later than 2 days after delivery.
For manufacturing faults that appear after use, claims must be submitted within 24 months of purchase. If possible, we will offer a repair or replacement. A refund will be issued only if neither is feasible.
To process a claim, please include a description of the issue, clear photos of the item, and return the product along with its original packaging, securely packed for inspection.
RAASTED must be given a reasonable time to assess any claim.
Please note that items damaged due to incorrect care or normal wear are not considered faulty. Many of our products are handmade and may feature small natural variations — these are part of their character, not defects.
CUSTOMER SERVICE
Phone: 0045 40785598
For order-related inquiries or claims: customercare@raasted.dk
For general questions: mail@raasted.dk
For brand submissions or wholesale inquiries: fm@raasted.dk