RAASTED ApS

VAT Number: 43169904


RAASTED

Badstuegade 1E

8000 Aarhus C

Denmark

For order-related inquiries or claims: customercare@raasted.dk

For general inquiries: mail@raasted.dk

By accessing or using the RAASTED website, or by placing an order, you agree to the Terms and Conditions outlined on this page. We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon being posted. We encourage you to review this page regularly.

Payment is required at the time of placing an order, including pre-orders. Goods will not be shipped until payment is received. Prices for EU orders include VAT, charged at the Danish rate. 
International orders may be subject to local taxes or duties, which are not included in the listed prices and must be paid by the recipient upon delivery.

RAASTED ships international orders on a Delivery Duty Unpaid (DDU) basis.
We cannot mark orders as gifts to avoid customs fees.

All card payments are subject to validation checks. If your payment is declined, we are not responsible for delays or non-delivery.

Discount codes cannot be combined or applied to already discounted items. They are valid only within the set date range and cannot be applied retroactively or to future orders. Newsletter discount codes that are specific to certain brands can be subject to change and may not be applicable on named brands in the future.

RAASTED ships to most countries worldwide.
If you experience checkout issues due to shipping restrictions, please contact us directly.

For detailed information on shipping fees, delivery times, return conditions, and the refund process, please refer to our Shipping and Returns policies. We reserve the right to reject returns that do not meet our return policy or that are submitted beyond the return window.

Claims for damage, delay, or missing items in transit must be reported immediately or no later than 2 days after delivery.

For manufacturing faults that appear after use, claims must be submitted within 24 months of purchase. If possible, we will offer a repair or replacement. A refund will be issued if neither is feasible.

To process a claim, please include a description of the issue, clear photos of the item, and return the product along with its original packaging, securely packed for inspection.

RAASTED is not responsible for delayed, lost, or stolen packages once orders have been handed over to the courier.
 We are not liable for customs delays or fees. Please contact your chosen courier for updates or delivery issues.

Product specifications may differ slightly from what is shown on the website, including variations in size, color, and materials. These variations do not affect your statutory rights.

RAASTED reserves the right to cancel any order due to unforeseen issues such as price errors or sold-out items.

Supply chain disruptions or carrier delays may occasionally affect your order. We will keep you updated if this occurs and do our best to fulfill your order as quickly as possible. You are always welcome to contact us with questions.

All content on the RAASTED website - including logos, graphics, design, imagery, and software - is the property of RAASTED and is protected by copyright laws. Unauthorized use is prohibited.

When placing an order, you’ll be asked to provide personal information, including name, address, phone number, email, and payment details.
This information is kept confidential and used solely to process and fulfill your order.

RAASTED’s website uses cookies to enhance your browsing experience and personalize your settings. Cookies are also used for analytics and statistical purposes.

Last updated: May 2026