Refund Policy
RAASTED gladly accept returns. During the 14 days following the delivery of your order, you may request a refund of regular-priced items. All items that are at a discounted price (sale items) or made upon request are final sale. To request a return, you must contact us at raasted@mail.dk where we will provide you with further instruction.
RAASTED reserves the right to refuse any returns that have been shipped without a request. Products must be returned in unused condition with all labels and original packaging fully intact and in a re-sellable condition. RAASTED cannot accept returns where labels have been removed or products used.
The cost of return shipping in the case of a refund is to be covered by the purchaser. We are unable to provide prepaid shipping labels for returns at this time.
The customer holds full responsibility for the item or its condition until it has arrived at RAASTED. We are not at fault for items that have been lost or damaged in the delivery process of returning. In this case, no amount will be refunded.It is currently not possible to exchange products. If another size or color is wanted, please return the goods and place a separate order.
Sale items are not eligible for returns or exchange.
This does not affect your legal rights, including your right to claim a refund where goods are faulty.
If you reject to receive your product at arrival, we reserve the right to charge a fee, according to the negative contractual interest, for any expenses we may have when returning the product.
Return products should be sent to the following address upon approval from RAASTED:
RAASTED
Badstuegade 1E
8000 Aarhus C
Denmark
Please print your invoice or order confirmation you have received by email and include it in the return package.
Please keep your postage receipt as a proof that the package was sent. We advise to return the package with a trackable track and trace number and never to a parcel shop or pick-up-point. Parcels delivered to a parcel shop will not be picked up and they will be returned to the customer.
Return expenses are paid for by the customer.
If you experience problems creating the return, please contact us with your order number and email and we will create the return for you. If you wish to use our return label, we will deduct 50 DKK from the refund upon arrival.
It is possible to return the goods ordered online in our store in Aarhus as long as they comply with the terms stated above. Refunds for returned merchandise will be made within two weeks from the date of receipt of the product to the original purchaser’s credit card. Note that the original shipping cost will not be refunded. For countries within the EU, VAT will be included in the refund.
It is not possible to return items placed on orders outside of Denmark.
For questions about the return process, contact raasted@mail.dk.
IN STORE RETURN POLICY
As a customer of RAASTED, you have the right to exchange your item within 14 days from the purchase date by using a valid receipt or order number. It is the customer’s responsibility to be able to show a valid receipt. It is not possible to return a product without the receipt.
In store purchases can be exchanged for a different item or a gift card. It is possible to get a full refund of the refunded item within 7 days. Gifts are solely exchangeable or eligible for a gift card - no refunds will be given on gifts. Gift cards are not refundable.
This does not apply to made-to-order items. These goods are final sale, and can not be returned or exchanged.
Sale items are not eligible for returns or exchange.
It is possible to return the goods ordered online in our store in Aarhus as long as they comply with the terms stated above.
Return products should be returned in-store at the following address upon agreement:
RAASTED
Badstuegade 1E
8000 Aarhus C
Denmark
SALE ITEMS
All items discounted from their original price, found on our Archive page, are considered Final Sale and can not be returned or exchanged.
CLAIMS
Claims arising from damage delay or partial loss of the goods in transit must be made in writing to the company within 3 working days of delivery. The company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall, if so requested in writing or verbally by the company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the company for examination. Pictures of the faulty items will be needed as well as a description of the faulty goods.