Refund Policy

ONLINE RETURN POLICY

If you are not entirely satisfied with your purchase, we are happy to help you.

You have 14 calendar days (including weekends) to return an item from the date you received it.

To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it in. Your item must be in its original packaging.

For further instructions on returns, feel free to contact us at raasted@mail.dk.

RAASTED reserves the right to refuse any returns that do not comply with the demands stated above. 

The customer holds full responsibility for the item or its condition until it has arrived at RAASTED. We are not at fault for items that have been lost or damaged in the delivery process of returning. In this case, no amount will be refunded.

It is currently not possible to exchange products.

Please return the goods and place a separate order if another size or color is wanted.

The demands above do not affect your legal rights, including your right to claim a refund where goods are faulty.

If you refuse to receive your product upon arrival, we reserve the right to charge a fee, according to the negative contractual interest, for any expenses we may have when returning the product.

Return products are to be sent to the following address:

RAASTED
Badstuegade 1E
8000 Aarhus C
Denmark

Please remember to print your invoice or order confirmation that you have received by email (or write your order number on a piece of paper) and include it in the return package.

Please keep your postage receipt as proof that the package was sent. We advise you to return the package with a trackable track and trace number and never to a parcel shop or pick-up point. Parcels delivered to a parcel shop will not be picked up and they will be returned back to the customer.

Return expenses are paid for by the customer.

If you experience problems creating the return, please contact us with your order number and email and we will create the return for you. We will deduct 50 DKK from the refund upon arrival if you wish to use our return label. 

It is possible to return the goods ordered online in our store in Aarhus as long as they comply with the terms stated above.

Once we receive your returned item, it will be inspected and we will notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 10 business days, depending on your card issuer's policies.

Note that the original shipping cost will not be refunded. For countries within the EU, VAT will be included in the refund.  

It is currently not possible to return items placed on orders outside of Denmark.  

For questions about the return process, please contact raasted@mail.dk.

EXCHANGE

If you wish to exchange your product for a different size or product, please return the original order described above and place a new order. 

IN-STORE RETURN POLICY

As a customer of RAASTED, you have the right to exchange your item within 14 days from the purchase date by using a valid receipt or order number. It is the customer’s responsibility to be able to show a valid receipt. It is not possible to return a product without a receipt. In-store purchases can be exchanged for a different item or a gift card within 14 days.

It is possible to get a full refund of the refunded item within 7 days. Gifts are solely exchangeable or eligible for a gift card - no refunds will be given on gifts. Gift cards are not refundable.

Made-to-order items are final sale, and can not be returned or exchanged.

It is possible to return the goods ordered online in our store in Aarhus as long as they comply with the terms stated above.

Return products should be returned in-store at the following address upon agreement: 

RAASTED
Badstuegade 1E
8000 Aarhus C
Denmark

CLAIMS

Claims arising from damage delay or partial loss of the goods in transit must be made in writing to the company within 3 working days of delivery.

RAASTED shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the RAASTED for examination.

Pictures of the faulty items and a description of the faulty goods will be needed. 

LIABILITY

If the customer establishes that any of the goods have not been delivered, have been delivered damaged, or are not of the correct quantity, the Company shall at its option, replace them with similar goods, or allow the customer credit for their invoice value. In no circumstances shall the liability of the company to the customer under this condition exceed the invoice value of the goods.

CUSTOMER SERVICE

Please call us on +45 40 78 55 98

or write to raasted@mail.dk

We are open Monday to Friday 10.00 - 17.30, Saturday 10.00 - 16.00