Terms and Conditions

COMPANY INFORMATION

Registered Company: RAASTED ApS
VAT Registration Number: DK-43169904

Vester Strandgade 18
6950 Ringkøbing
Denmark

Badstuegade 1E
8000 Aarhus C
Denmark

Phone: +45 40785598

Mail: raasted@mail.dk for general inquiries. 

DEFINITIONS

In these conditions the following terms shall have the following meaning "the Company" means RAASTED. "The customer" means the customer of the company. "Contract" means any contract for the sale of goods by the company to the customer.

PAYMENT & VAT

Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of the company's choosing but the company will attempt to comply with the customer's selection. Carriage will be at cost to the customer and forms part of the invoice.

All prices for items delivered within the EU include VAT where applicable. The VAT charged will be at the DK VAT rate.

For international orders, prices on the website may be subject to taxes and duties where applicable and depending on the shipping destination. Due to circumstances beyond our control, the prices shown on the website are subject to change, including any changes to taxes at the delivery destination. 

We cannot mark orders as gifts according to customs and duties.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. 

SHIPPING

RAASTED ships worldwide to most countries.

*Free shipping on orders within Denmark above 1000 DKK. *This does not include heavy weight and larger furniture, where an additional shipping fee may be added. For orders under 1000 DKK, shipping will be calculated at checkout. If you cannot check out due to shipping limitations, please feel free to contact us, and we will do our best to arrange shipping. Delivery methods applicable for orders within EU are GLS Parcel Shop or GLS Home Delivery. At times other shipping couriers may be used, if GLS is not possible at the time. For orders outside of EU, UPS is available. Great Britain, Switzerland, and Norway are considered outside of the EU. For larger furniture, an additional shipping fee may be added. 

Delivery time is usually 1-3 business days within Denmark. Please allow up to 7 additional working days for orders outside of Denmark. This does not include the companys time to process the order. Upon shipment, you will receive a Track & Trace shipping number so you can track your package. 

At checkout on Raasted.dk, you can choose whether you want to pick up your purchase in our store in Aarhus or Ringkøbing. When the purchase is ready for collection in our store, we will send an SMS to the phone number you have provided.

Regardless of the choice of the above delivery methods, you must bring your order confirmation and valid ID when picking up your order.

ONLINE RETURN POLICY

RAASTED gladly accept returns. During the 14 days following the delivery of your order, you may request a refund of regular-priced items. All items that are at a discounted price (sale items) or made upon request are final sale. To request a return, you must contact us at raasted@mail.dk where we will provide you with further instruction. 

RAASTED reserves the right to refuse any returns that have been shipped without a request. Products must be returned in unused condition with all labels and original packaging fully intact and in a re-sellable condition. RAASTED cannot accept returns where labels have been removed or products used. 

The cost of return shipping in the case of a refund is to be covered by the purchaser. We are unable to provide prepaid shipping labels for returns at this time.

The customer holds full responsibility for the item or its condition until it has arrived at RAASTED. We are not at fault for items that have been lost or damaged in the delivery process of returning. In this case, no amount will be refunded.

It is currently not possible to exchange products. If another size or color is wanted, please return the goods and place a separate order.

Sale items are not eligible for returns or exchange.

This does not affect your legal rights, including your right to claim a refund where goods are faulty.

If you reject to receive your product at arrival, we reserve the right to charge a fee, according to the negative contractual interest, for any expenses we may have when returning the product.

Return products should be sent to the following address upon approval from RAASTED:

RAASTED
Badstuegade 1E
8000 Aarhus C
Denmark

Please print your invoice or order confirmation you have received by email and include it in the return package.

Please keep your postage receipt as a proof that the package was sent. We advise to return the package with a trackable track and trace number and never to a parcel shop or pick-up-point. Parcels delivered to a parcel shop will not be picked up and they will be returned to the customer.
Return expenses are paid for by the customer.

If you experience problems creating the return, please contact us with your order number and email and we will create the return for you. If you wish to use our return label, we will deduct 50 DKK from the refund upon arrival. 

It is possible to return the goods ordered online in our store in Aarhus as long as they comply with the terms stated above. 

Refunds for returned merchandise will be made within two weeks from the date of receipt of the product to the original purchaser’s credit card. Note that the original shipping cost will not be refunded. For countries within the EU, VAT will be included in the refund.  

It is not possible to return items placed on orders outside of Denmark.  

For questions about the return process, contact raasted@mail.dk.

EXCHANGE

If you wish to exchange your product to a different size or different product, please return the original order as described above and place a new order. 

IN STORE RETURN POLICY

As a customer of RAASTED, you have the right to exchange your item within 14 days from the purchase date by using a valid receipt or order number. It is the customer’s responsibility to be able to show a valid receipt. It is not possible to return a product without the receipt.

In store purchases can be exchanged for a different item or a gift card. It is possible to get a full refund of the refunded item within 7 days. Gifts are solely exchangeable or eligible for a gift card - no refunds will be given on gifts. Gift cards are not refundable.

This does not apply to made-to-order items. These goods are final sale, and can not be returned or exchanged.

Sale items are not eligible for returns or exchange.

It is possible to return the goods ordered online in our store in Aarhus as long as they comply with the terms stated above.

Return products should be returned in-store at the following address upon agreement: 

RAASTED
Badstuegade 1E
8000 Aarhus C
Denmark

SALE ITEMS

All items discounted from their original price, found on our Archive page, are considered Final Sale and can not be returned or exchanged.

CLAIMS

Claims arising from damage delay or partial loss of the goods in transit must be made in writing to the company within 3 working days of delivery. The company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall, if so requested in writing or verbally by the company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the company for examination. Pictures of the faulty items will be needed as well as a description of the faulty goods.  

LIABILITY

If the customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the company shall at its option, replace them with similar goods, or allow the customer credit for their invoice value. In no circumstances shall the liability of the company to the customer under this condition exceed the invoice value of the goods.

SPECIFICATIONS

The company reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The customer's statutory rights will not be affected. We reserve the right to cancel an order due to unforeseen circumstances, such as changes in price and sold out items.

DELAYS

Due to COVID19 we are currently experiencing delays from our suppliers and couriers. Regardless, we will do everything possible to expedite your order in a timely way and inform you of any status updates. You are always welcome to send us an email with questions or concerns to raasted@mail.dk.

PRIVACY POLICY

When placing an order on RAASTED you will need to provide us with the following information: name, surname, address, phone number, email, credit / debit card information. This information is for internal use only, it will remain strictly confidential and will not be shared with third party members. 

COOKIES

Raasted.dk uses cookies in order to improve your experience on the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.

 

CUSTOMER SERVICE

Please call us on +45 40 78 55 98

or write to raasted@mail.dk

We are open Monday to Friday 10.00 - 17.30, Saturday 10.00 - 16.00