Terms and Conditions

COMPANY INFORMATION
Registered Company: RAASTED ApS
VAT Registration Number: 43169904
Badstuegade 1E
8000 Aarhus C
Denmark
+45 40785598
mail@raasted.dk for general inquiries
fm@raasted.dk for wholesale inquiries

These Terms and Conditions govern your use of RAASTED's website and the purchase of products from our online store. By accessing or using our website, and by making a purchase, you agree to be bound by these Terms. 

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review them regularly to stay informed. 

 
PAYMENT & VAT
Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of the company's choosing but the company will attempt to comply with the customer's selection. Carriage will be at cost to the customer and forms part of the invoice.
All prices for items delivered within the EU include VAT where applicable. The VAT charged will be at the DK VAT rate.
For international orders, prices on the website may be subject to taxes and duties where applicable and depending on the shipping destination. Due to circumstances beyond our control, the prices shown on the website are subject to change, including any changes to taxes at the delivery destination. Orders shipped outside Denmark will be delivered on a Delivery Duty Unpaid (DDU) basis, and the recipient is responsible for paying all international customs and clearance related duties taxes. RAASTED is not responsible for payment of these extra costs.
We cannot mark orders as gifts according to customs and duties.

All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. 

 
DISCOUNTS AND PROMOTIONS

Discount codes cannot be combined with other discount codes. Additionally, it cannot be used on discounted items. Discount codes are subject to expiration and are only applicable within the set date range. Discount codes can therefore not be applied to past or future orders that fall outside of the valid dates.

Please note that the newsletter discount code does not apply to the following brands: AF Agger, Alexander Kirkeby, Nina Nørgaard, Jeppe Vidstrup, Inger Grubbe, and Artikel København. Additionally, it does not apply to furniture, lighting, and made-to-order items. Subject to change.

 
SHIPPING & RETURNS
RAASTED ships worldwide to most countries. If you cannot check out due to shipping limitations, please feel free to contact us directly to confirm if we deliver to your location.
Please refer to our Shipping & Return Policy for information on shipping costs, delivery times, delivery areas, information on how to return items, and our refund process.

We reserve the right to refuse returns if the items do not comply with our policies or if they are returned after the specified return period.

 
CLAIMS
Claims arising from damage delay or partial loss of the goods in transit must be reported immediately upon receipt of goods or no later than 2 days of delivery.
Goods with manufacturing faults after wear need to be reported within 24 months of purchase for repair, if possible, or replacement. A full refund will only be issued if a repair or replacement is not possible.
RAASTED shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the RAASTED for examination.
Pictures of the faulty items and a description of the faulty goods are required.
Please note that items which have been damaged as a result of incorrect care or general wear are not considered to be faulty.  

Please also note that many of our products are made by hand and therefore each item possess unique characteristics. Small imperfections are often inherent to the natural materials.

 
LIABILITY

We are not responsible for delayed, lost or stolen packages. Some orders may experience customs delays and we have no control over these delays. Please contact the chosen courier for more information on your package. RAASTED is not responsible for payment of any international customs and clearance related duties taxes.

 
SPECIFICATIONS
The company reserves the right to alter specifications to those stated on the website, including slight differences in color, shade, and size. The customer's statutory rights will not be affected.

RAASTED reserves the right to cancel an order due to unforeseen circumstances, such as changes in price and sold-out items. 

 
DELAYS

Due to current world crises and other factors, we may experience delays from our suppliers and couriers. Regardless, we will do everything possible to expedite your order in a timely way and inform you of any status updates. You are always welcome to contact us directly with questions or concerns.

 
PRIVACY POLICY

When placing an order on RAASTED, you will need to provide us with the following information: name, surname, address, phone number, email, and credit/debit card information. This information is for internal use only, it will remain strictly confidential and will not be shared with third-party members.

 
INTELLECTUAL PROPERTY

All content on our website, including design, graphics, logos, images, and software, is the property of RAASTED and is protected by copyright laws. 

 
COOKIES

RAASTED's website uses cookies in order to improve your experience on the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.

 
CUSTOMER SERVICE
+45 40785598
mail@raasted.dk for general inquiries
fm@raasted.dk for wholesale inquiries
Monday – Friday 11.00 - 17.30 CET
Saturday 10.00 - 16.00 CET
Badstuegade 1E, 8000 Aarhus C
Denmark